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Voice and broadband soultions

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1300-726-889

Customer Enquiries

Sales, Support and Accounts are available from 7:30am to 6:00pm, Monday to Friday EST, excluding national public holidays.

For critical service effecting support 24x7.

Telephone: 1300 726 889
International: +61 7 3503 8800
Direct: 07 3107 1900
Fax: (07) 3503 8801



PLEASE NOTE THE FOLLOWING DATES

Telecommunications Carrier Network Embargo
December 16th until 10th January 2020

Due to Telecommunications Carrier Network Embargo, orders and provisioning may be disrupted during this period. We may advise of any impact to orders received in this period. If you have any concerns, please contact the team for further advice.


Holiday Help Desk Operating Hours: 08:30-15:00 AEST on December 23, 24, 27, 30 & 31

Help Desk Closed on Public Holidays: December 25, 26, 2019 and January 1, 2020


Accounts & Support

Please send all support and accounts requests to support@nehos.net or accounts@nehos.net and include your name, and account number.

When sending emails to Nehos, please include a descriptive subject line including the relevant Nehos Account Number (this number may be found on your invoice). This will help you and our Customer Support Teams to identify the issue quickly as well as a nominated severity. Calls to Nehos Support will be logged in our ticketing system as with e-mail and responded to in the order received.

* We do not provide support or configuration help for customer equipment, networking equipment, ISP related issues or services. We are happy to point you in the right direction (if we can) to where you can get help configuring your equipment.

1300 726 889